Through the hotline program, registered nurses answer the calls from consumers, families and advocates to file patient care complaints issued against nursing homes in New York State. Complaints can be lodged in a variety of ways: via the hotline, e-mail, fax, or written correspondence (ground mail).
The Complaint Hotline will operate Monday - Friday, 8:30 a.m. - 4:45 p.m. excluding holidays and weekends. Voice mail service will be available whenever the Hotline is closed. Callers may leave a message on the voice mail, which is monitored by the on call staff.