Through the hotline program, registered nurses (Hospital Complaint Reviewers) answer the calls from consumers, families and advocates to file patient care complaints regarding quality care in all hospitals, licensed community health centers and clinics in New York State.
Patient care complaints can be lodged in a variety of ways: via the hotline, e-mail, fax, or written correspondence (ground mail).
The Complaint Hotline will operate Monday - Friday, 8:30 a.m. - 4:45 p.m., excluding holidays. Voice mail service will be available whenever the Hotline is closed. Callers may leave a message on the voice mail, which is monitored by the on call staff.