Through the hotline program, a complainant (or his/her representative) can easily report his/her concerns regarding LHCSA (Licensed Home Care Services Agency) or Limited LHCSA via telephone, email or letter.
The Complaint Hotline will operate Monday - Friday, 10:00 a.m. - 4:00 p.m. excluding holidays and weekends. At all other times a caller can record a message which the staff will access the next business day. The home care care complaints are forwarded to the regional offices for intake.